فستان بناتي أزرق فاتح مطبوع

Order Processing
Orders are processed within 1–3 business days after order confirmation.

Shipping Time
Delivery across Egypt takes approximately 2–7 business days, depending on the customer's location and the shipping provider.

Shipping Fees
Shipping fees are calculated at checkout based on the delivery location.

Free shipping promotions may be available on selected orders or during special campaigns.

Order Tracking
Once your order has been shipped, you will receive a tracking number to follow your shipment.

Shipping Delays
Delivery times may be affected by weather conditions, public holidays, or circumstances beyond our control.

If any unexpected delay occurs, we will keep you informed.

Shipping Information
Customers are responsible for providing accurate shipping information.

Incorrect or incomplete details may result in shipping delays or unsuccessful delivery.

Exchange
Products can be exchanged within 7 days of receiving the order.
Items must be unused, unwashed, undamaged, and in their original condition.
All original tags and packaging must be included.
Customers are responsible for exchange shipping fees unless the item has a manufacturing defect or the wrong product was received.
Refund
Products can be returned within 7 days of receiving the order.
Items must be unused and returned in their original condition with all tags and original packaging.
Once the returned item has been received and inspected, the refund will be processed within 3–7 business days using the original payment method.
Original shipping fees are non-refundable unless the return is due to a manufacturing defect or an error on our part.
Manufacturing Defects or Wrong Items
If you receive a defective item or an incorrect product, please contact us within 48 hours of delivery and provide clear photos.

In these cases, we will cover all shipping costs related to the exchange or refund.

Non-Eligible Items
The following items are not eligible for refund or exchange:

Used or washed products.
Products damaged due to misuse.
Products without their original tags or packaging.